Terms of Service

These Terms of Service ("Terms") govern your use of SellHelm ("the Service"), an Amazon seller analytics and PPC management tool available at sellhelm.com, operated by CZG USA Inc., 677 N Washington Blvd #57, Sarasota, FL 34236, United States ("we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

SellHelm connects to your Amazon Selling and Advertising accounts through Amazon's official APIs and provides advertising analytics and automation, profit and inventory analytics, and review-request tooling. Automation acts only on rules and approvals you configure. The Service is intended for business use by Amazon sellers and their authorized staff.

2. Accounts

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account. You must be legally capable of entering into this agreement on behalf of yourself or the business you represent.

3. Connecting your Amazon account

You connect your Amazon accounts via Amazon's own OAuth consent pages; we never see your Amazon password, and you can revoke our access at any time in Amazon Seller Central. You remain solely responsible for your Amazon account, including compliance with Amazon's policies. Changes the Service makes on your account (for example bid or budget updates, or review requests) are made under your configuration and approval; you are responsible for reviewing the rules you enable. SellHelm is not endorsed by, sponsored by, or affiliated with Amazon. "Amazon" and related marks are trademarks of Amazon.com, Inc. or its affiliates.

4. Plans and billing

The Service offers a free tier and paid subscription plans; current features and prices are shown in the app. Paid plans are billed in advance for the chosen billing period and renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the paid period already started. We may change prices with at least 30 days' notice, effective from your next billing period.

Money-back guarantee (annual plans). A customer who purchases an annual Campaign Manager subscription may request a full refund within 14 days of the first payment of their first annual term. The refund is granted once per customer. Campaign Manager access ends when the refund is issued; the free seller tools are unaffected. Renewals and monthly subscriptions are not covered.

5. Acceptable use

You may not: use the Service for unlawful purposes; attempt to breach, probe or overload our systems; reverse engineer or resell the Service without written permission; use the Service to violate Amazon's terms or policies; or upload content you have no right to use. We may suspend accounts that endanger the Service or other users.

6. Your data and intellectual property

Your business data remains yours. You grant us the rights needed to process it solely to provide the Service, as described in the Privacy Policy. The Service, its software and branding are our intellectual property; these Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active.

We use what we learn from running the Service to improve it — the methods and decision rules our tooling applies. That improvement is expressed as general methodology, never as your data: we do not combine data from different sellers' accounts to produce statistics, benchmarks or market insights, and we do not share or sell your data, individually or in aggregate, to anyone. Data we obtain through Amazon's APIs is used only to provide the Service to you, and is deleted as described in our Privacy Policy.

7. Disclaimers

The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, and we do not guarantee any business outcome (sales, profit, advertising performance). Analytics are computed from data returned by Amazon's APIs and may be delayed or revised by Amazon.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue or data. Our total aggregate liability arising out of or related to the Service is limited to the amount you paid us in the twelve months preceding the claim (or USD 100 if you have paid nothing).

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts for material breach of these Terms. Upon account deletion your data is removed as described in the Privacy Policy.

10. Changes to these Terms

We may update these Terms; material changes will be announced in the app or by email at least 14 days in advance. Continued use after the effective date constitutes acceptance.

11. Governing law

These Terms are governed by the laws of the State of Florida, USA, excluding its conflict-of-law rules. Mandatory consumer protections of your country of residence remain unaffected where applicable.

12. Contact

Questions about these Terms: [email protected]